Elements and Performance Criteria
- Monitor and deal with debtors
- Cases with outstanding debt on tenures are investigated to assess options or solutions in accordance with organisational procedures.
- Documentation is prepared outlining options or solutions and is directed to the applicant in accordance with organisational practices and procedures.
- A satisfactory outcome is negotiated where appropriate.
- Where a satisfactory outcome cannot be negotiated for outstanding moneys on tenures, recovery procedures are instigated in accordance with organisational procedures and guidelines.
- Endorsement of documentation is obtained from personnel with delegated authority.
- Liaise/negotiate with stakeholders
- Issues that require liaison or negotiation with stakeholders are identified.
- All the facts are gathered prior to any discussions or correspondence.
- Communication skills are used to establish the needs of the stakeholder.
- Options to resolve the issues in question are presented to the stakeholder.
- The outcome of the negotiations is confirmed as satisfactory to all parties involved.
- Unresolved issues are referred to the appropriate arbitrator.
- Review applications for compliance
- Applications are checked to ensure all legal requirements have been met during processing.
- Departmental and government policies are shown to have been considered and complied with in the application.
- Any amendments required to be made to the application being reviewed are directed to the appropriate personnel for attention.
- The review is conducted in accordance with organisational practices and procedures.
- Review development applications
- The tenure/ownership of the area that is the subject of the development application is established.
- An assessment is made to identify the impact of the likely effects of the proposal as submitted on the tenure.
- A check is made to ensure that any proposal is in accordance with legislative requirements and policies relating to the tenure.
- Organisational practices and procedures are followed for the review and assessment of the development application.
- Endorsement of the approval/refusal of the development is made in accordance with organisational procedures.
- Documentation associated with the review is prepared and directed following organisational best practice requirements.